How to Fix SSL Connection Error on Android Phone

22 Nov, 2019

How to Fix SSL Connection Error on Android Phone

You might be browsing regularly on your phone but one day you are struck with the error: “Your connection is not private”. And this is preventing you from accessing any website. Well, that’s quite common with Android Devices — it’s called SSL connection error. And in this article, we’ll show you five ways to fix it.

But before we get into the solution, let’s understand what is SSL and why it matters for secure browsing. 

What is SSL?

SSL stands for Secure Socket Layer, a security protocol that encrypts the connection between the server and your browser. To put it simply — it makes your browsing secure and protected.

Without the SSL/TSL(Transport Layer Security), any third party can access the information you provide on the website such as your email ID or passwords. 

Understanding SSL Connection

(Source – Techuz)

So when you get SSL connection error, it means the internet connection on your phone is preventing the browser from loading the page for security and privacy. 

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But what if you are facing such error with a secure website that you frequently visit?

Diagnose the Issue

Your browser generally displays this error when you access a website without SSL/TSL certificate. So first you need to check if it’s your device or the website that’s causing the issue. You can diagnose it by accessing SSL secured websites such as Google, Facebook or YouTube. If you can not access any of those websites, the issue is on your end. Here’s how you can fix it. 

Ways to Fix the SSL Connection Error

1. Make Sure the Date and Time are Correct

Many times the reason for an SSL connection error is as simple as a mismatch between your device’s and the web server’s time & date. Especially when the dates are different. To fix this error all you need to do is to enable automatic time and date set up in the settings. 

  1. Go to settings
  2. Search Time & Date
  3. Enable Automatic date & time

2. Clear Chrome’s Browsing Data

Another solution that you can try to fix the SSL error is clearing the browser’s history and data. Sometimes the stored cache and cookies can cause SSL error and you can clear it in the browser’s settings. Here’s how you can do it in Chrome.

  1. Go to Chrome
  2. Tap on the three vertical dots on the top-right corner
  3. Tap on Settings > Privacy > Clear browsing data
  4. Check the boxes and click on Clear data

3. Disable Your Antivirus

If you have installed antivirus or a security app on your mobile, chances are it might be interfering with the browser. Any antivirus application with the feature to block unsecured or malicious websites may even cause SSL connection error. Try disabling it and access the browser again.

 Suggested Read: How to Remove Virus from Android Phone Manually

4. Check Your WiFi Connection

Another reason for the SSL error can be an insecure public WiFi. If you are connected to a public WiFi, try disconnecting it and connect to a private WiFi or phone’s internet. It should fix the problem.

5. Reset Your Android Phone

If none of the above solutions works for you and the issue still persists, the last thing you can do is resetting your device. Factory reset will delete all the data on your phone and enable the factory default settings just like a new phone. 

However, before you reset your phone make sure to back up data as it will be deleted in the process. 

  1. Go to Settings 
  2. Navigate to System > Reset options and Erase all data (factory reset)
  3. Confirm or enter the PIN if asked

Since you are here, check Digital Private Vault, a gallery vault app that helps you store and hide your confidential data on your smartphone.

Download Digital Private Vault for FREE on Your iOS and Android Devices.
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